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      Customer Support Tool (Gambling CRM)

      Customer Support Tool is an online gambling oriented CRM used by gambling business owners/operators. Financial and operational reports which are available in CST gives a better picture of the company’s health and progress.

      The main features are:

      • customer management;
      • KYC process support (both semi-automatic and fully automatic using third-party services);
      • display customer transactions;
      • customer profile;
      • customers’ documents (required for KYC) storage and workflow processing;
      • gambling specific reports:
        • High Rollers;
        • Risk to Churn;
        • Churned;
        • Bonus Hunters;
        • LTV;
        • Customer Retention;
        • Customer Acquisition.
      • customer segments reporting;
      • deposits/withdrawal management;
      • tight integration with Google Analytics (marketing campaign aware features).
      Domain Areas